Privacy Policy

1. Who We Are (Data Controller)

This website is operated by Synergy Orbit Limited ("we", "us", or "our"). We operate as a residential solar lead-generation and referral intermediary service in England, United Kingdom.

Company Name: Synergy Orbit Limited
Telephone: +447424804453 (+447424804453)

2. Information We Collect

Because this website does not currently feature web enquiry forms, user registration, or customer logins, we only collect personal information that you provide to us directly when you initiate contact via WhatsApp or telephone:

• Contact Information: Your telephone or WhatsApp number, and your name if you provide it during our conversation.
• Property & Enquiry Details: Your general property location (e.g., town, city, or postcode area), property style (e.g., terraced, detached), roof aspect, and whether you are an owner-occupier or landlord.
• Energy Interests: Your stated interest in solar panels, battery storage, or both.

3. How We Use Your Information and Lawful Basis

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Consent & Legitimate Interests: To respond to your direct queries initiated via WhatsApp or phone call and discuss general suitability factors.
• Explicit Consent: To share your contact and property requirements with an independent solar installation contractor for the purpose of arranging a survey or quotation. We will explain the introduction to you first and only pass your details once you confirm your agreement.

4. Sharing Your Information with Independent Installers

Synergy Orbit Limited is a referral business. We may introduce interested homeowners and landlords to independent solar installation companies operating in England (specifically covering areas including Leicester, Birmingham, Milton Keynes, and Slough).

We do not sell, rent, or broadcast your personal data to bulk marketing directories. Your details are provided only to a relevant independent installation provider after we have discussed the referral with you. Once introduced, the installation provider acts as an independent data controller in respect of their own assessment, quotation, and installation contract.

We receive an agreed referral or lead-generation fee from our installer partners under commercial agreements.

5. Data Retention

We retain records of your communications only for as long as is necessary to facilitate your referral, resolve queries, verify referral commissions with installer partners, or comply with legal and accounting obligations. Specific retention schedules:

6. Your Data Rights

Under UK data protection law, you have rights including:

• The right to access the personal data we hold about you.
• The right to ask us to correct inaccurate information.
• The right to request the erasure of your personal data.
• The right to withdraw your consent to a referral introduction at any point before details are transferred.
• The right to object to or restrict processing.

To exercise any of these rights, please contact us by telephone at +447424804453 or message us on WhatsApp. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. The latest version will always be posted on this page.